Frequently Asked Questions

How do I order a wedding cake?


Just call us at (815) 802-8000 and we will schedule an appointment with you to advise, plan and decide on just the cake for you. We have plenty of designs and suggestions to assure your wedding cake is the highlight of your reception!

How are your baked goods different?


All of our products are made from scratch, with real butter and premium ingredients to ensure that they present a good visual experience and taste great!

Do your products contain nuts or nut oils?


All of our products may have come in contact with nuts or nut oils. If you have an allergy to nuts, please let us know.

How long does it take to get an order?


It depends on the size and type of order. Holiday trays and basic cookies may be available within 24 hours. Photo, Logo, and Decorated cookies take approximately 2 to 3 days due to the drying time of the photos and icing. In order to keep the product fresh and the photo vibrant, we prefer to fill orders upon demand and not keep a lot of extra product just sitting on the shelves. Seriously, who wants a dull looking, stale cookie?

Are the cookie/cake images completely edible?


Yes, 100%. Depending on the product, the image is either printed on sugar paper (frosting sheets/wafers) or directly on the product with food coloring ink. The edible image has no taste.

What is the shelf life of the photo cookies?


After receiving our product, it should be eaten within 2-3 days or before the "Best if used by" date. If you choose to save your product as a keepsake, the image will last longer if you keep it out of direct sunlight and extreme heat.

What form of payment do you accept?


Cash, Credit/Debit cards and checks are accepted in the store and we use PayPal to process all online orders.

What Clients Are Saying:

My wedding was yesterday we ordered a tiered cake and it was made exactly like the picture I gave the woman it was so beautiful and it was so moist and delicious the cupcakes and sheet cake we ordered were beautiful as well thank you Nana's for making the wedding cake of my.dreams!!!!

Jessica Staniszeski

I just wanted to take a moment to give a HUGE thank you to the owner. I ordered cupcakes for my girls' birthday party a few days ago, and I completely forgot that Nanas is not open on Sundays. At 9 o'clock Saturday night I messaged Nanas and asked if they could please let us come and get them in the morning on Sunday. She was nothing but polite and went out or her way to open the store so I could pick up the cupcakes. This was so important to me, and I can't thank you enough! This is exactly how you keep good business and I will never go anywhere else again. Not only does everything taste fantastic, but they genuinely care about their customers. I wasn't able to get your name but thank you again! So much!!

Breeze Lydia Marie

First time ordering from here and we were really happy with our cake! My niece wanted an American Girl cake and boy did they deliver!!

Kate Cavanaugh

I definitely recommend Nana's to all of my brides. Do yourself a favor and try one of their cupcakes, it is rare to find any other that compares to the delicious flavor of their creations.